Help center
Support
Bugs, refunds, feedback, or a level you can't beat. We're here to help.
Email support
support.indiefire@gmail.com
48h
Typical reply time
Mon–Fri
9am–6pm CT
Send us a message
Opens in your email appReporting a bug?
Including these helps us fix things faster:
- What you expected vs. what happened
- Game mode and level number
- Controller or keyboard you were using
- A screenshot (Steam: F12)
- Your Windows version
Frequently asked questions
Virus Capsules supports Xbox, PlayStation and Switch controllers. Plug the controller in before launching the game, and make sure Steam Input is on for your controller type (Steam → Settings → Controller). You can remap every button from the in-game Options menu.
Purchases are made through Steam, so refunds are handled by Steam Support under their standard refund policy. Visit help.steampowered.com and pick Virus Capsules from your purchases.
Make sure Steam is online (not in Offline Mode) while you play. If an achievement still doesn't pop, email us with the achievement name and what you did. We'll look into it.
Right now it's Windows only. We'd love to bring it to more platforms. Tell us where you'd like to play and keep an eye on the studio log.
Yes, please do! You're welcome to stream, record and monetize Virus Capsules videos. A link back to the Steam page is always appreciated.
Check that your laptop is plugged in and on a high-performance power plan, and update your graphics drivers. The game needs Windows 10 64-bit, a 2.0 GHz dual-core CPU, 2 GB RAM and DirectX 11 graphics. If it's still slow, email us your specs.